What’s your constant bad review?

Lack of communication? Terrible WI-FI? Too cold at night?

There are hundreds of reasons people will leave a negative comment on your business, and you can never be expected to fix everything for everyone.

And what if it’s the most constant complaint and you can’t fix it? That’s when you admit it and find a way to change the conversation.

A business that over-promises and under-delivers will fail, but what about one who doesn’t admit when they have an issue that everyone sees but themselves?

Customers expectations are set through their pre-conceptions about the quality of your service and by what you are selling. Stating that you have circumvented a common complaint will build your customers’ trust far more than not mentioning it.

For example:

Instead of everyone complaining about the WI-FI in their reviews once they leave your hostel. Admit it is problematic when they arrive, and have SIM cards for mobile data or vouchers for the best nearby internet café.

Do your customers complain about the lack of communication and you can’t spend your whole time calling people? Could you send out bulk sms alerts to people?

What Do You Do?

Reviews are omnipresent for most companies these days and ensuring they are doing your marketing for you is more important than a strong price point. Our understanding of your customer experience means we are able to create solutions for the issues that are costing you customers and repeat business.