September 2, 2016
Can’t solve it? Admit it.
What’s your constant bad review?
Lack of communication? Terrible WI-FI? Too cold at night?
There are hundreds of reasons people will leave a negative comment on your business, and you can never be expected to fix everything for everyone.
And what if it’s the most constant complaint and you can’t fix it? That’s when you admit it and find a way to change the conversation.